Privacy Policy

MEWVANA ("we," "us," or "our") operates this online store and website, including its related content, features, products, and services (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce platform we use to offer our products and services.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our Services.

Please read this Privacy Policy carefully to understand how we handle your personal information.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order history, transaction details, shipping information, returns, and refunds.

• Payment information: Payment method, payment confirmation, and related transaction information. Payments are processed through authorized payment providers, including Shopify Payments and PayPal.

• Account information: Login details, preferences, and other information associated with your customer account, if applicable.

• Device information: IP address, browser type, device information, and technical identifiers.

• Website activity: Pages viewed, products browsed, shopping cart activity, and interactions with our website.

• Customer communications: Information you provide when contacting our customer support team.

2. How We Collect Personal Information

We collect information:

• Directly from you when you place an order, create an account, subscribe to communications, or contact us.

• Automatically through cookies and similar technologies when you visit our website.

• From service providers, payment processors, shipping partners, and other companies that help us operate our store.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders.

• Arrange shipping and delivery.

• Process payments, returns, and refunds.

• Provide customer support.

• Send order confirmations, shipping updates, and other transactional communications.

• Improve our website, products, and customer experience.

• Detect and prevent fraud and unauthorized activity.

• Send marketing communications where permitted by applicable law and your preferences.

• Comply with legal obligations and protect our legitimate business interests.

4. Order Fulfillment and Dropshipping

MEWVANA works with third-party suppliers and fulfillment partners to process and deliver customer orders.

When you purchase a product, we may share the information necessary to fulfill your order with our suppliers, fulfillment partners, and shipping carriers.

This information may include your name, delivery address, telephone number, and relevant order details.

We share this information for legitimate order fulfillment and delivery purposes.

Some suppliers and service providers may operate outside your country of residence.

5. Payment Processing

We use third-party payment providers, including Shopify Payments and PayPal, to securely process transactions.

Payment information is handled by the applicable payment provider in accordance with its security standards and privacy practices.

We do not independently store complete payment card numbers on our own systems.

We recommend reviewing the privacy policies of the payment providers you choose to use.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyze website performance, and support marketing activities where applicable.

These technologies may collect information about your device, browsing activity, and interactions with our website.

Depending on your location, you may be able to manage your cookie preferences through our website's privacy controls or your browser settings.

Where required by law, we request consent before using non-essential cookies.

7. Marketing and Advertising

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers, and store updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those messages.

We may also use advertising and analytics services to understand how customers interact with our store and, where permitted, deliver relevant advertisements.

Depending on applicable privacy laws, you may have the right to opt out of certain uses or disclosures of your personal information for targeted advertising.

You can manage applicable privacy choices through the privacy controls provided on our website.

8. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

• Shopify, our e-commerce platform provider.

• Payment processing providers.

• Dropshipping suppliers and fulfillment partners.

• Shipping and logistics companies.

• Customer support and technology providers.

• Analytics and advertising partners, where applicable.

• Government authorities or other parties when disclosure is legally required.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

Certain disclosures for advertising purposes may be considered a "sale" or "sharing" under applicable US state privacy laws, even when no money is exchanged for the information.

9. Shopify and Third-Party Services

Our online store is hosted by Shopify.

Shopify processes personal information to provide and improve the e-commerce services used by MEWVANA.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/app-users

You can also access Shopify's privacy portal at:

https://privacy.shopify.com/en

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

We use established e-commerce and payment service providers to support secure transactions.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill orders and provide customer service.

• Maintain business and transaction records.

• Comply with applicable tax, accounting, and legal requirements.

• Resolve disputes and enforce our agreements.

• Carry out other purposes described in this Privacy Policy where permitted by law.

Retention periods may vary depending on the type of information and applicable legal obligations.

12. Your Privacy Rights

Depending on where you live and the laws that apply, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of certain personal information.

• Request a copy of your information.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing activities.

• Opt out of certain sales, sharing, or targeted advertising uses of personal information.

• Appeal certain decisions regarding your privacy requests, where applicable.

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us at:

carla.shopify@outlook.com

We will respond in accordance with applicable privacy laws.

13. Children's Privacy

Our Services are not directed toward children under the age of majority in their jurisdiction.

We do not knowingly collect personal information directly from children.

If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

14. International Data Transfers

Because we use Shopify and international suppliers and service providers, personal information may be transferred to, stored in, or processed in countries other than your country of residence.

Where required by applicable law, we rely on appropriate safeguards and recognized legal transfer mechanisms to protect personal information transferred internationally.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or legal obligations.

When we make changes, we will publish the updated policy on this page and revise the "Last updated" date.

Where required by law, we will provide additional notice.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

MEWVANA

Customer Support & Privacy Inquiries

Email: carla.shopify@outlook.com

Website: MEWVANA Online Store

We will review and respond to privacy-related inquiries in accordance with applicable law.