Terms of service
Terms of Service
Overview
Welcome to MEWVANA!
MEWVANA is an online pet accessories store operated by an individual business owner established in Spain. Throughout these Terms of Service, "MEWVANA," "we," "us," and "our" refer to the business operating this store.
Our website and online store are powered by Shopify. We offer our products and related services (collectively, the "Services") subject to these Terms of Service and the policies referenced below.
By accessing our website or placing an order, you agree to these Terms. Nothing in these Terms limits mandatory consumer protection rights under applicable law.
Please read these Terms carefully before using our Services.
1. Access and Account
You must be at least the age of majority in your jurisdiction, or have the consent of a parent or legal guardian, to purchase products from our store.
You agree to provide accurate and current contact, billing, and shipping information.
If you create an account, you are responsible for keeping your login credentials secure and for activities carried out through your account.
We may restrict access to accounts involved in fraudulent, unlawful, or abusive activity, subject to applicable law.
2. Our Products
MEWVANA offers pet accessories, including portable cat play enclosures.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, and pricing are accurate.
Actual colors and appearances may vary slightly due to screen settings or minor manufacturing differences.
Products are subject to availability. We may update descriptions, prices, and product selections without prior notice, but changes will not affect orders already accepted unless permitted by law.
Pet Safety
Customers should follow all instructions and safety information supplied with the product.
Portable pet enclosures are intended for appropriate supervised use and should not be considered escape-proof.
Always supervise pets when using an enclosure outdoors. Inspect the product regularly for damage and discontinue use if it becomes unsafe.
3. Orders
By placing an order, you offer to purchase the selected products at the prices displayed during checkout.
You authorize our payment providers to process the payment associated with your order.
After checkout, you will receive an order confirmation by email. We may decline or cancel an order for legitimate reasons, including product unavailability, payment issues, suspected fraud, or material pricing errors.
If an order is canceled after payment has been collected, we will refund the amount paid for the canceled items.
If you need to change or cancel an order, contact us as soon as possible. We will try to accommodate requests before fulfillment begins, but changes cannot always be guaranteed.
Your purchases are subject to our Return and Refund Policy, without prejudice to mandatory legal rights.
4. Prices and Billing
Prices displayed on our website are in United States Dollars (USD), unless otherwise indicated.
Product prices and promotions may change without notice. The price applicable to your order will be confirmed at checkout.
We currently offer free standard shipping to eligible destinations within the United States.
Any applicable taxes or additional charges will be disclosed during checkout where required by law.
Payments are processed through supported payment providers, including Shopify Payments and PayPal.
You agree to provide accurate payment information and confirm that you are authorized to use your selected payment method.
5. Shipping and Delivery
MEWVANA currently focuses on customers in the United States.
Free standard shipping is available for eligible orders delivered to supported US destinations.
Our current estimated delivery time is generally 7–15 business days, unless a different timeframe is displayed for a particular product or destination.
Delivery estimates are not guaranteed arrival dates.
Orders may be prepared and shipped by third-party fulfillment providers. Some orders may ship directly from facilities outside the United States.
Shipping delays may occur due to customs procedures, carrier disruptions, weather, or other circumstances beyond our reasonable control.
If we cannot ship an order within the applicable promised timeframe, we will provide the notices, cancellation options, and refunds required by law.
Risk of loss or damage during transportation will transfer to the customer only when permitted by applicable consumer protection law.
For additional details, please review our Shipping Policy.
6. Returns and Refunds
MEWVANA offers a 30-day return request window, beginning on the date the customer receives the order.
To request a return, contact us within this period at:
Please include your order number and the reason for your request.
Do not send an item back before receiving return instructions.
Return eligibility, item condition requirements, return shipping costs, exclusions, and refund processing procedures are governed by our published Return and Refund Policy.
If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue and provide an appropriate solution.
Nothing in this section limits rights or remedies required by applicable law.
7. Third-Party Fulfillment
MEWVANA may use third-party suppliers, fulfillment services, and logistics providers to prepare and deliver orders.
Products may be shipped directly from these partners to customers.
Although fulfillment services may be performed by third parties, MEWVANA remains the seller responsible for fulfilling its legal and contractual obligations to customers.
Customers should contact MEWVANA, rather than the fulfillment provider, for order support, returns, and complaints.
8. Intellectual Property
The MEWVANA brand, original website content, text, graphics, and other protected materials are owned by their respective rights holders.
You may use our website for lawful personal shopping purposes.
You may not reproduce, distribute, or commercially exploit protected website content without the relevant owner's authorization.
Shopify and other third-party trademarks remain the property of their respective owners.
9. Optional Tools
Our website may provide access to third-party tools or services.
These tools may be subject to separate terms and privacy policies.
We do not control all third-party services and cannot guarantee their uninterrupted availability.
Nothing in this section excludes responsibilities that cannot legally be excluded.
10. Third-Party Links
Our website may contain links to external websites.
We do not control the content, availability, or practices of independently operated third-party websites.
We encourage customers to review the relevant terms and privacy policies before using external services.
11. Relationship with Shopify
Our store uses Shopify's e-commerce technology.
Purchases made through MEWVANA are transactions between the customer and the business operating MEWVANA, not Shopify.
Shopify provides the underlying commerce platform and related technology services.
The responsibilities of each party remain subject to applicable law and relevant contractual arrangements.
12. Privacy Policy
Our Privacy Policy explains how personal information is collected, used, shared, and protected.
We use service providers, including Shopify, payment processors, and fulfillment partners, to operate our online store.
Personal information may be processed in countries other than the customer's country of residence, subject to applicable data protection requirements.
Please review our Privacy Policy for more information about your rights and our data practices.
13. Feedback and Reviews
Customers may submit feedback, reviews, suggestions, or other content.
By submitting content, you confirm that you have the necessary rights to share it and that it is accurate to the best of your knowledge.
You grant MEWVANA a non-exclusive, worldwide, royalty-free license to display and use voluntarily submitted reviews and feedback in connection with operating and promoting our business, subject to applicable law and privacy rights.
We may moderate content that is unlawful, fraudulent, abusive, or infringes the rights of others.
We do not knowingly present fabricated customer reviews as genuine.
14. Errors, Inaccuracies, and Omissions
Occasionally, website content may contain errors relating to product information, pricing, promotions, availability, or delivery estimates.
We may correct such errors and update the website.
If an error materially affects an order already placed, we will address the situation in accordance with applicable consumer protection laws.
15. Prohibited Uses
You may not use our website to engage in unlawful activities, commit fraud, infringe intellectual property rights, distribute malicious software, harass others, or interfere with website security.
Unauthorized attempts to access restricted systems or misuse customer information are prohibited.
We may take reasonable measures to protect our website and customers.
16. Automated Agents
Automated systems, bots, and software agents may not access our website in ways that disrupt its operation, compromise security, facilitate fraud, or violate applicable law.
We may use reasonable technical measures to protect the website against abusive automated activity.
Nothing in this section restricts rights that cannot legally be restricted.
17. Termination
We may suspend or terminate access to our Services if a user materially violates these Terms or engages in unlawful or fraudulent conduct.
Termination does not eliminate rights or obligations relating to previously accepted orders, refunds, consumer claims, or other matters that survive under applicable law.
18. Disclaimer of Warranties
We make reasonable efforts to provide accurate product information and reliable services.
Except for express commitments made by MEWVANA and rights required by applicable law, we do not provide additional guarantees concerning uninterrupted website availability.
Nothing in these Terms excludes statutory warranties, remedies for defective products, or other mandatory consumer protections.
19. Limitation of Liability
To the maximum extent permitted by applicable law, MEWVANA will not be responsible for indirect or consequential losses arising from the use of our website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, personal injury, defective products, or any other matter where exclusion or limitation is prohibited by applicable law.
Customers retain all mandatory statutory rights.
20. Indemnification
To the extent permitted by applicable law, users agree to indemnify MEWVANA against third-party claims directly resulting from their unlawful conduct or material breach of these Terms.
This provision does not impose liability on consumers where doing so would be prohibited by applicable consumer protection law.
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue in effect.
22. Waiver and Entire Agreement
Failure to enforce a provision of these Terms does not constitute a waiver of that provision.
These Terms, together with the policies expressly incorporated by reference, govern the use of our Services.
Mandatory consumer rights prevail over any conflicting contractual provision.
23. Assignment
Customers may not transfer their contractual rights or obligations without authorization where such authorization is legally required.
MEWVANA may transfer business operations or contractual obligations only in accordance with applicable law and without unlawfully reducing customers' rights.
24. Governing Law
MEWVANA is operated by an individual business owner established in Spain.
These Terms are governed by Spanish law, subject to applicable conflict-of-law rules and mandatory consumer protection laws.
Nothing in these Terms deprives customers of mandatory protections or jurisdictional rights available under the laws applicable to their circumstances.
25. Language and Translations
These Terms are provided in English for the convenience of our international customers.
Translations may be made available.
If different language versions conflict, applicable consumer protection and language requirements will determine which provisions are enforceable.
26. Electronic Communications and Changes to Terms
By placing an order, you agree to receive necessary transactional communications electronically, including order confirmations, shipping updates, and customer service messages.
Marketing communications will be sent only where permitted by applicable law.
We may update these Terms to reflect changes in our business, Services, or legal obligations.
Material changes will be communicated where required by law.
Changes will not retroactively remove rights associated with previously accepted orders.
27. Contact Information
If you have any questions about these Terms of Service, please contact us at carla.shopify@outlook.com.
Our business contact details are available in our Contact Information Policy.