Shipping policy
Shipping Policy
At MEWVANA, we want your shopping experience to be simple, convenient, and worry-free. We're committed to keeping you informed throughout the shipping and delivery process.
Please review our shipping information below before placing your order.
1. Shipping Destinations
MEWVANA currently ships to eligible addresses within the United States.
Shipping availability is confirmed during checkout. Some destinations, including certain remote areas, territories, or PO Boxes, may not be supported by our shipping partners.
If we are unable to deliver to your address, we will contact you and arrange an appropriate solution or refund.
2. Shipping Costs
FREE Standard Shipping on all eligible US orders!
There is no minimum purchase required to qualify for free standard shipping.
Any applicable taxes or other charges will be disclosed during checkout as required by law.
3. Order Processing Time
Orders are typically prepared for shipment within 1–3 business days, subject to product availability and fulfillment conditions.
Business days exclude weekends and applicable public holidays.
During periods of high demand, processing may take longer.
If your order experiences a significant delay, we will contact you when required and provide available options.
4. Estimated Delivery Time
Our estimated standard shipping transit time is:
7–15 business days
This estimate begins once your order has been dispatched and does not include order processing time.
Estimated total time from order placement to delivery is generally 8–18 business days, including processing, provided normal fulfillment and carrier conditions apply.
Delivery times are estimates, not guaranteed arrival dates.
Delivery may vary depending on your location, carrier operations, customs processing, and other factors outside our reasonable control.
We will comply with applicable laws regarding shipment delays, customer notifications, cancellations, and refunds.
5. Order Tracking
Once your order has shipped and tracking information is available, we will send you a shipping confirmation email with the tracking details.
Please allow some time for tracking updates to appear in the carrier's system.
If you need assistance tracking your order, contact us at:
6. Multiple Shipments
Some orders may be fulfilled by different shipping partners or warehouses.
As a result, items purchased in the same order may arrive in separate packages.
Where applicable, tracking information will be provided for each shipment.
You will not be charged additional standard shipping fees for separate shipments covered by our free shipping offer.
7. International Fulfillment
MEWVANA works with third-party suppliers and fulfillment partners.
Some orders may ship directly from facilities located outside the United States.
International fulfillment can involve customs procedures and additional transit time.
If import duties or other mandatory charges apply, we will disclose relevant information where required by applicable law.
8. Incorrect or Incomplete Shipping Addresses
Please double-check your shipping address before completing your order.
If you notice an error, contact us as soon as possible at carla.shopify@outlook.com.
We will make reasonable efforts to update the address before shipment, but changes cannot always be guaranteed once an order has entered fulfillment.
If an order cannot be delivered because of an incorrect or incomplete address, please contact us so we can review the available options.
Any additional costs will be handled in accordance with applicable law and the circumstances of the order.
9. Delayed or Missing Packages
If your order is delayed or tracking information has not updated for an extended period, please contact our support team.
We will investigate the issue with the relevant shipping or fulfillment partner.
If a package is confirmed lost in transit, we will arrange an appropriate replacement or refund in accordance with applicable law.
Customers are not required to resolve carrier-related issues directly with our suppliers.
10. Damaged or Incorrect Deliveries
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Include your order number, a description of the issue, and photos where available.
We will review the situation and arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
For further information, please review our Return and Refund Policy.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will do our best to accommodate cancellation requests before the order enters fulfillment.
If the order has already shipped, please refer to our Return and Refund Policy for available options.
Nothing in this policy limits cancellation or refund rights required by applicable law.
12. Contact Us
If you have any questions about shipping, delivery times, or tracking your order, we're happy to help.
MEWVANA Customer Support
Email: carla.shopify@outlook.com
For additional business contact details, please refer to our Contact Information Policy.