Refund & Return Policy

At MEWVANA, we want you and your cat to be happy with your purchase. If something isn't right, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging and any included accessories.

To start a return, please contact us at carla.shopify@outlook.com with your order number and the reason for your request.

Please do not send your item back without contacting us first. We will provide return instructions and the appropriate return address.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

We will review your request and, where appropriate, arrange a replacement, refund, or another suitable resolution at no additional cost to you.

Return Shipping Costs

For returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed or required by applicable law.

If the return is due to our error or a defective product, we will cover reasonable return shipping costs or provide another appropriate resolution.

Return shipping costs may vary depending on your location. Please contact us before sending your item.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

Exchanges

If you would like a different color, please contact us to discuss the available options. Exchanges are subject to product availability.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

Contact Us

For return requests or questions about this policy, please contact:

MEWVANA

Email: carla.shopify@outlook.com

Business contact details: carla.shopify@outlook.com

We aim to respond to customer inquiries within 1–2 business days.